July 18, 2008
In its efforts to improve customer service, the T encourages riders to "Write to the Top" to report any service that is not courteous, clean, accessible, or dependable. Yet these customer service improvements have not been adequately focused on bus riders. It took the T until April to start displaying bus operator numbers on buses' LED information screens, and information to contact bus superintendents is buried in the T's website. So we put together our own guide to submit complaints (or commendations) for specific bus routes. Click here to view TRU's Rider's Rights Guide.
For any complaint, be sure to specify the route number, whether the bus was inbound or outbound, the vehicle number (painted on the inside and outside of the bus, it's also the same as the license plate number), and the time of day. Also, try to include the bus driver's operator number.
Below is contact information for some popular routes. If we did not include your route, use the MBTA's website.
For the Silver Line Bus and Routes 16, 32, 39
MBTA Silver Line Chief
Southhampton Bus Garage
Boston Plain, MA 02118
By email: SouthhamptonSuperintendent@mbta.com
For Routes 1, 8, 9, 17, 19, 22, 23, 25, 28, 43, 44, 45, 47, 55, 57, 59, 66, CT1, CT2, CT3
Cabot Bus Garage
275 Dorchester Ave.
South Boston, MA 02127
By email: CabotSuperintendent@mbta.com
For Routes 14, 21, 24, 26, 27, 29, 30, 31, 32, 33
Arborway Bus Garage
500 Arborway, Jamaica Plain, MA 02130
By email: ArborwaySuperintendent@mbta.com
For routes 62, 64, 67, 68, 69, 70, 70A, 109, 110, 111, 112,
Bennett Bus Garage
21 Arlington Ave.
Charlestown, MA 02129
By email: BennettSuperintendent@mbta.com
For routes 114, 116, 117, 119, 120, 121
Lynn Bus Garage
985 Western Ave.
Lynn, MA 01905
By email: LynnSuperintendent@mbta.com