March 14, 2008
Today, T Riders Union (TRU) staff and members had the opportunity to tour the MBTA Bus Operations headquarters and meet with Director of Bus and Subway Operations Jim Folk. In response to the release of TRU Member Stuart Spina’s report, T officials wanted a chance to review concerns and recommendations for bus service improvements.
Some recommendations in Stuart’s report are being carried out, including system-wide incorporation of GPS tracking used to monitor bus bunching on selected routes. This will allow the T to examine buses by route to make adjustments in scheduling and operations, a process that should be well under way by the end of the year.
Another improvement to be made this month will be schedule changes on bus routes #22, 23, 28, and 39 to reflect actual arrival and departure times, an idea Stuart has advocated.
The meeting and tour were informative, and TRU is cautiously optimistic about some of the changes going into effect, especially the plan to begin purchasing 75 to 80 new buses annually starting in 2012 – a long-time TRU demand.
Said TRU Director Lee Matsueda, "The visit showed that our tactics are successful at receiving a policy response from the T. We hope this recent trend of transparency and openness to rider concerns will continue."